I’ve been hearing and reading a lot about the full customer journey – designing the experience one has with their brand, from awareness to post-purchase support. My employer even hosted a couple webinars about it earlier this year, and their focus is not marketing. A phenomenal experience, however, isn’t just about marketing. It should beContinueContinue reading “An Extraordinary Customer Experience Stands Out”
Tag Archives: customer experience
The Leaky Marketing Funnel, Don’t Drop Your Customers
Have you ever looked at the traditional marketing funnel and thought, “there’s so much more to it than that”? I have! Who wants their customers to just drop out the bottom after a sale? Con artists, perhaps, but not real business owners. I think of marketing more like a relationship, to be honest, but forContinueContinue reading “The Leaky Marketing Funnel, Don’t Drop Your Customers”
Brands Are Part of a Community
Have you ever noticed how brands who show personality gain followers (and sometimes haters) when they are active within their customers’ communities? I want to see more of that! Wendy’s, Oreo, and Kwik Trip (to name a few) interact with their fans or other businesses in their market on a regular basis, and their rewardContinueContinue reading “Brands Are Part of a Community”
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